Frequently Asked Questions
Everything you need to know about furnishing your dream home.
What are your standard shipping times and costs?
We offer free standard shipping on all orders over $999. Smaller items typically arrive within 5-7 business days, while larger furniture pieces requiring white-glove delivery usually take 2-4 weeks depending on your location.
Do you offer white-glove delivery and assembly?
Yes, our premium white-glove service includes delivery to your room of choice, full assembly of all items, and removal of all packaging materials for a flat fee of $149.
What is your return policy for furniture?
We offer a 30-day return window for most items. Products must be in original condition. Please note that a 15% restocking fee applies to large furniture items, and shipping fees are non-refundable.
Do your products come with a warranty?
All Furniture Superstore products include a standard 1-year manufacturer warranty covering structural defects. We also offer extended 5-year protection plans that cover accidental stains, tears, and damage.
Can I request fabric swatches before I buy?
Absolutely. You can order up to five fabric or leather swatches for free through our website to help you visualize how the materials will look in your home's lighting.
Do you offer financing options?
Yes, we partner with Affirm and Klarna to provide flexible monthly payment plans, including 0% APR options for qualified buyers on select terms.